- India Office Phone: +91-9560729994
- US Office Phone: +1-267-729-1942
- India Office Phone: +91-9560729994
- US Office Phone: +1-267-729-1942
Streamlining Release of Information (ROI) Operations for US ROI Service Provider
Engagement Overview
Our client, a large US Release of Information (ROI) service provider, manage ROI services for a diverse network of hospitals, physician groups, and specialty clinics across multiple states.
- The client partnered with Synigence to streamline and strengthen their end-to-end ROI workflow in order to increase their processing capacity and improve quality of HIPAA compliance.
- Synigence helped segment the end to end ROI process flow into Request Record and Release of Information Phases. The Request Record Team manages the intake, review, and entry of new medical record requests into the client’s database system. The Release of Information team verifies and updates request details to ensure accurate mapping of the requester information, delivery method, billing rate, HIPAA compliance norms so as to ensure readiness for release processing.
- Synigence assisted the client in augmenting the ROI capacity while maintaining the quality of release of records so they could onboard new healthcare provider clients. The engagement helped the client to improve compliance quality to 99.95% + while increasing the release capacity by 2.5 MN + annually over the engagement period.
- This partnership demonstrates Synigence’s capability to manage high-volume, high-accuracy medical record workflows while maintaining strict compliance and turnaround commitments. Through disciplined process management, continuous staff training, and real-time performance monitoring, we have established a proven benchmark for operational excellence in the Release of Information (ROI) domain.
Operational Snapshot
- Metric Performance
- Average Daily Volume 9,500 requests
- Monthly Volume 207,000 requests
- Annual Volume 2.46 million+ requests
- Facilities Supported 75+ hospitals and physician networks
- Team Strength 70 FTEs
- Turnaround Time (TAT) Within 24 hours
- Quality Control (QC) Target 0.05% error rate
- Achieved Accuracy 99.95%+ every month
Key Outcomes
- Exceptional Accuracy — Consistently exceeding client-defined QC benchmarks
- Scalable Operations — Seamless handling of 2.4M+ requests annually across 75+ facilities
- Optimized Turnaround — 100% of requests processed within the 24-hour SLA
- Enhanced Client Trust — Expansion of engagement to include additional facilities and higher-volume centers due to consistent reliability
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Synigence Business Solutions was set up in December 2016 & since then it has been offering technology enabled solutions to the healthcare organisations. Since its inception the core focus has always been on offering solutions which are a perfect combination of intelligence, technology and knowledge.