We ensure that each activity performed is process driven and not person driven. We never fail to automate any activity; however small it may be. Our operations are KPI and TAT driven.

They are well trained, qualified and experienced enough to understand the complexities of the revenue cycle and can pro-actively deploy billing rules in place so that clean claims are billed out and maximum re-imbursements are achieved the first time.

Our revenue model is aligned to your practice revenue. We get paid only when you get paid on your claims.

This will provide factual representation of practice financial performance. Physicians can access this from any location and at any time.

Our expert billing and collection professionals will also review periodically your payer mix, provider mix and procedure mix and advise you on any variations based on which you can take business decisions to expand your practice revenue and grow its profitability.

Our MRR/ ROI team has handled document / data from multiple requester categories and understands the strict HIPAA compliance protocol for handling such documents on behalf of the ROI / MRR Companies and their Facility clients / Requesters,

• Patients
• Physicians
• Federal & Private Insurances
• Copy Service / 3rd Party Services
• Lawyer
• Disability / Social Security
• Worker’s Compensation Insurances
• Motor Vehicle Accident Insurances
• Government / Government Audit / Review

Due to working on multiple hospital owned as well as service provider DMS platforms as well as following the ISO 27001;2013 norms for IT Security, Synigence has developed a deep understanding of the HIPAA compliance rules and requirements for handling document indexing / archiving.

• Our Infrastructure, technology, people and processes are fully HIPAA compliant as well as ISO 27001;2013 Certified across IT, Operations, HR, Finance and Administration
• Our management and operational team is well versed in the HIPAA compliance rules for File sharing, Setting security parameters and Classification of documents
• Compliance rules and guidelines have been imbibed within the Staff training protocol which is followed at Synigence with strict adherence.

Synigence uses proprietary workflow, auto correct quality checks and real time MIS tools that provide our clients with

• > 99.95% quality and TAT which is industry leading
• Best in class PDI/ DI track record and ROI facility satisfaction
• Real time MIS ability to check facility / client / staff specific productivity and quality
• Management of client volume spikes and backlogs through 24/7 processing ability

Synigence assists in managing the finance and accounting needs of its clients and offers these key differetiators and value additions

• Cost Efficiency: Benefit from offshore reduced labour costs – offers qualified and experienced finance and accounting personnel at less than 50% of US costs
• Expertise and Accuracy: Access to experienced professionals dedicated to maintaining accurate and timely financial records with strict adherence to SLAs and TATs – 99% + quality of operations
• 24/7 Task coverage and capability augmentation : Offshore team provides 24/7 coverage as well as resource augmentation capability to handle projects and volume spikes

Synigence uses industry benchmark methodologies and its healthcare industry vertical knowledge to conduct process discovery and prepare “As Is” to “To Be” transition roadmap for any Finance & Accounting Process Outsourcing.

• Data Collection
• Analysis Techniques
• Process Mapping
• Stakeholder Interviews
• Systems Analysis
• Performance Metrics
• Documentation

Synigence applies its production and quality standard operating protocols to the client transitioned F&A process to create production plans and quality targets for the operating staff as well as monitoring mechanisms to enforce these targets.

• Allocation Methodology based on staff tenure, performance
• Quality Targets Defined
• “Smart” & Dynamic Audit Protocol
• Regular Production & Quality Reviews
• Training and Remediation Protocol for Staff

Synigence uses proprietary workflow, auto correct quality checks and real time MIS tools that provide our clients with,

• 99.95% quality and TAT which is industry leading.
• Best in class error management and quality control protocol.
• Real time MIS ability to check client / staff specific productivity and quality.
• Management of client volume spikes and backlogs through 24/7 processing ability.