Synigence DMS
Our Healthcare Document Management Solutions – Synigence DMS
Synigence DMS suite of services and its core team experience extends across different aspects of electronic medical record management, clinical document review, legal document retrieval and review as well as HIPAA & Data privacy focused medical document review and compliance checks in processes like Release of Information.
Synigence DMS Solutions cover
Synigence provides Document Management Solutions to both Healthcare Providers as well as to Release of Information (ROI)/Medical Record Retrieval (MRR)/Copy Services Companies.
For Healthcare Providers
Synigence expert team of indexers / record processing agents have ability to handle electronic archival of millions of patient records and medical documents across different types of EMR platforms for hospitals, physician practices, home health and home infusion organisations.
Synigence team of CDI experts can conduct reviews under pre bill audits, denial management etc to ensure completeness of documentation. Synigence offers indepth knowledge of coding and billing protocols, specially post ICD 10 transition and exponential increase in codes.
Synigence Chart Migration Solutions across multiple EMR systems for EMR Conversions / Hospital system M&As / Acquisitions of Physician Practices. These require familiarity with multiple EMR systems, patient health data and migration standards.
For ROI/MRR/Copy Services Companies
Synigence – Typical ROI Assignment Process
Our ROI team would typically perform the following requester assignment related steps while following requester / delivery / billing / HIPAA specific guidelines :
- Access request on the online platform using remote secure web access
- Review the documents attached in the record to identify the requester category, name, address
- Check for HIPAA compliances as required for requester type
- Create internal or external action and escalate as required
- Check the rate to be used per guidelines
- Check the delivery mode to be used per guidelines
- Assign as required after all due checks and reviews
Synigence – Typical MRR Process
Our MRR team would typically perform the following medical request retrieval related steps while following facility / requester / delivery / billing / HIPAA specific guidelines :
- Record Request Data Entry & Validation
- Facility Search & Verification
- Request Submission / HIPAA Compliance Check
- Coordinate Retrieval with Facility
- Update Status & Follow-up
- Quality Check & Chronological Organization Post Records Receipt
Synigence – Our Medical Record Retrieval / ROI Expertise
Synigence MRR/ ROI team has worked with multiple MRR, ROI and Document Management System platforms where the Patient data & documents are stored, archived and retrieved / released on behalf of facility clients
Synigence has extensive domain knowledge and process expertise of having set up, scaled and managed various offshore processes for remote application driven MRR & ROI environments like
- Electronic archival of documents / Chronological Arrange/
- Medical Summarising of the Request Documents
- ROI request creation & assignment
- MRR Request Data Entry & Validation
- Managing HIPAA requirements & compliance in both MRR and ROI processes
- Managing Facility (MRR) / Requestor (ROI) Response and Communication
- Managing the Electronic billing for requests (both MRR & ROI Processes)
- Follow up with Facility for MRR till record receipt
Synigence – Requester Type Understanding
Our MRR/ ROI team has handled document / data from multiple requester categories and understands the strict HIPAA compliance protocol for handling such documents on behalf of the ROI company/their facility clients / Requesters:
- Patients
- Physicians
- Federal & Private Insurances
- Copy Service / 3rd Party Services
- Lawyer
- Disability / Social Security
- Worker’s Compensation Insurances
- Motor Vehicle Accident Insurances
- Government / Government Audit / Review
Synigence – DMS Specific Protocol per HIPAA Guidelines
- Due to working on multiple hospital owned as well as service provider DMS platforms, Synigence has developed a deep understanding of the HIPAA compliance rules and requirements for handling document indexing / archiving.
- Our management and operational team is well versed in the HIPAA compliance rules for:
- File sharing
- Setting security parameters
- Classification of documents
- Our management and operational team is well versed in the HIPAA compliance rules for:
These rules and guidelines have been imbibed within the Staff training protocol followed at Synigence and implemented with strict adherence.